The 12th annual Law Department Operations (LDO) survey found that effective use of technology in law departments has been slow to accelerate. Artificial intelligence has been wildly growing among several markets, but is just beginning to saturate the legal market–however, it is expected to continue. In general, AI has the potential to introduce new sources of growth, changing how work is done and reinforcing the role of people to drive growth in business. As Reese Arrowsmith, vice president, head of legal operations for Campbell Soup Co. states, “I do see AI and other technology advances having an impact on the way lawyers work. New technology will augment ways of working and may impact who completes legal work. I also see the legal industry utilizing data analytics to make decisions and to predict outcomes.”

One survey revealed that nearly half of those asked, said their law department does not use AI at all.  And, when law departments do use AI, it is most likely for e-discovery and document review. Twenty-seven percent of respondents sometimes use it for these areas, and 7% always use it.

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